Master Terms & Conditions of Service
1.0 Intermediary Status & Nature of the Platform
Connect Charge Share Private Limited ('Connect Charge Share', 'CCS', 'Platform') operates exclusively as a technology intermediary as defined under Section 2(1)(w) of the Information Technology Act, 2000.
Connect Charge Share does NOT generate, transmit, supply, or distribute electrical energy. Connect Charge Share is NOT an electricity distribution company (DISCOM), an electrical utility, a licensed electrical contractor, or a certified charging equipment manufacturer.
Our service is strictly limited to providing an online electronic marketplace that enables private EV charger owners ('Hosts') to advertise charging slot availability and allows electric vehicle drivers ('Drivers') to book charging slots.
Pursuant to Section 79 of the Information Technology Act, 2000, Connect Charge Share shall NOT be liable for any third-party information, data, communication link, electrical hardware quality, premises safety, or conduct of any Host or Driver.
2.0 Account Registration & Security
Users must be at least 18 years of age and hold the legal capacity to enter into binding contracts under the Indian Contract Act, 1872. Registration requires age verification confirming that the applicant is 18 years of age or older.
You must provide accurate, current, and complete registration credentials. You are solely responsible for maintaining the confidentiality of your account credentials.
Any activity conducted under your authenticated account shall be deemed authorized by you. You must immediately notify Connect Charge Share of any suspected unauthorized access or security breach.
3.0 Bookings, Tariffs & 70/30 Revenue Split
1. Advance Cover Charge: Drivers pay an advance booking hold fee (e.g. ₹100) to confirm a charging slot.
2. Transparent Tariff: Charging rates are calculated based on: Energy Consumed (kWh) × Rate per Unit (₹/kWh) as published on the Host's listing at the time of reservation.
3. Revenue Split: For every completed session, the Platform retains a 30% Platform Technology Fee (to cover AI Document OCR meter processing, payment gateway charges, and platform maintenance), and the Host earns 70% of the session revenue.
4. Automated T+3 Rolling Bank Payout: Host payouts are placed in a rolling 3-day clearance window to allow for payment reconciliation and dispute resolution. Mature earnings are automatically disbursed into the Host's linked bank account via direct ACH/NEFT.
5. Slot Hold Fee: If a Driver cancels a confirmed reservation, a ₹10 Slot Hold Fee is credited to the Host as compensation for holding the charging slot.
4.0 Comprehensive Disclaimers of Liability
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE INDIAN LAW:
1. Electrical Quality & Vehicle Battery Disclaimer: Connect Charge Share makes no warranty that electricity dispensed at any host charger meets voltage stability standards or is free from power surges, earthing faults, phase imbalances, or harmonics. Connect Charge Share shall NOT be liable for vehicle battery degradation, BMS lockouts, inverter fires, electronic control unit (ECU) failures, or vehicle warranty voids.
2. Property & Premises Disclaimer: Connect Charge Share exercises no physical control over host premises. Connect Charge Share disclaims all liability for vehicular collisions, driveway accidents, gate damage, property damage, personal injuries, slips, falls, pet encounters, or criminal acts occurring on or near host properties.
3. Interruption & Grid Outages: Connect Charge Share is not responsible for power cuts, DISCOM load shedding, local grid tripping, or weather-induced electrical interruptions.
4. AS-IS Basis: The platform, booking software, OCR meter scanning, and messaging services are provided strictly on an 'AS-IS' and 'AS-AVAILABLE' basis without warranties of any kind.
5.0 Mutual Indemnification
You agree to defend, indemnify, and hold harmless Connect Charge Share Private Limited, its directors, officers, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or legal fees arising from:
1. Your breach of these Terms, the Host Agreement, or Driver Agreement;
2. Any physical damage caused by your vehicle or conduct to a Host's charger, residence, electrical wiring, or premises;
3. Any electrical defect, fire, short-circuit, or hazard originating from a Host's charging equipment or wiring;
4. Your violation of any applicable law, including Central Electricity Authority regulations or local building/RWA bylaws.
6.0 Strict Cap on Maximum Liability
UNDER NO CIRCUMSTANCES SHALL CONNECT CHARGE SHARE PRIVATE LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF VEHICLE USE, LOSS OF BATTERY LIFE, REPAIR COSTS, LOSS OF PROFITS, OR BUSINESS INTERRUPTION.
IN ANY EVENT, THE MAXIMUM AGGREGATE LIABILITY OF CONNECT CHARGE SHARE PRIVATE LIMITED FOR ALL CLAIMS RELATING TO ANY BOOKING, TRANSACTION, OR INCIDENT SHALL BE EXPRESSLY CAPPED AT THE LOWER OF: (A) THE TOTAL PLATFORM COMMISSION FEE ACTUALLY RECEIVED BY CONNECT CHARGE SHARE FOR THE SPECIFIC RESERVATION IN DISPUTE, OR (B) ₹1,000 INR (ONE THOUSAND INDIAN RUPEES).
7.0 Dispute Resolution & Governing Law
1. Governing Law: These Terms and any dispute arising out of or related to the Platform shall be governed exclusively by the laws of the Republic of India.
2. Mandatory Informal Resolution: Before initiating any formal legal proceedings, the parties agree to make a good-faith effort to resolve the dispute informally by writing to support@rontogo.com for a period of thirty (30) days.
3. Exclusive Jurisdiction: Any legal action, litigation, suit, or proceeding arising under or in connection with these Terms shall be subject to the sole and exclusive jurisdiction of the competent civil courts located in Hyderabad, Telangana, India.
8.0 Host Representation & Premises Authorization
By listing a charging point on the Platform, you ('Host') represent, warrant, and covenant that:
1. You are the lawful owner of the real property or hold a valid leasehold agreement explicitly permitting you to invite third-party EV drivers onto the premises for vehicle charging.
2. Where the charger is situated in a Gated Community, Apartment Complex, or Commercial Park governed by a Resident Welfare Association (RWA) or Society Bylaws, you have obtained all necessary Society approvals, permissions, and security clearances.
3. You shall provide unobstructed, safe, and lighted ingress and egress for authorized Drivers during their confirmed reservation windows.
9.0 Strict Electrical Safety & Installation Warranties
The Host bears absolute and sole responsibility for the electrical integrity of their charging equipment. The Host warrants that:
1. Equipment Certification: The EV charger, cables, sockets, and connectors are certified by recognized testing bodies (e.g., ARAI, BIS, IEC 61851, IEC 62196).
2. Protection Circuitry: The charger is connected to an independent, dedicated circuit protected by a functional Miniature Circuit Breaker (MCB) and Residual Current Circuit Breaker (RCCB) of appropriate amperage to prevent overloads and ground faults.
3. Earthing Verification: The electrical system has a verified, low-resistance ground/earthing connection compliant with the Central Electricity Authority (Measures Relating to Safety and Electric Supply) Regulations.
4. Prohibited Equipment: The Host shall NEVER connect substandard, DIY, ungrounded, or frayed extension cords to power an electric vehicle.
5. Connect Charge Share Disclaims Inspection: Connect Charge Share does NOT physically visit, audit, inspect, or certify host wiring. Connect Charge Share expressly disclaims all liability for electrical fires, transformer blowouts, breaker trips, or property damage originating from the Host's electrical setup.
10.0 Payout Schedule, Commission & Bank Verification
1. 70/30 Tariff Settlement: For each session completed, the Host receives 70% of the gross session bill as net earnings, while Connect Charge Share retains a 30% Platform Technology Fee.
2. Automated 3-Day Clearance Window (T+3): To protect against transaction chargebacks, meter misreads, or driver disputes, payouts mature in a 3-day clearing cycle.
3. Direct Bank Settlement: Mature payouts are automatically transferred into the Host's verified Bank Account (IFSC & Account Number) via direct ACH/NEFT powered by RazorpayX.
4. Driver Cancellation Compensation: In the event a Driver reserves a slot and subsequently cancels, the Platform credits a ₹10 Slot Hold Fee to the Host.
5. Bank Verification (Penny Drop): Hosts must provide their own bank account details. The Host authorizes Connect Charge Share and its banking partners to execute penny-drop verification deposits.
11.0 OTP Verification & OCR Meter Scanning Duties
1. 6-Digit Arrival OTP: The Host shall NOT permit any driver to plug in or charge without first validating the Driver's unique 6-digit Arrival OTP in the Host App.
2. Meter Reading Photography: The Host must capture clear, high-resolution photographs of the physical electric meter dial before initiating charging ('Start Reading') and immediately after unplugging ('End Reading').
3. Photographic Evidence: In the event of a billing dispute, the original unedited meter photographs processed through Document AI shall serve as conclusive evidence of kilowatt-hours consumed.
12.0 Host Indemnification of the Platform
The Host agrees to indemnify, defend, and hold harmless Connect Charge Share Private Limited, its executives, and employees from any third-party claims, property damage, governmental fines, electrical utility penalties, DISCOM notices, or personal injury lawsuits resulting from:
1. Any short-circuit, electrical fire, electrical surge, or physical shock originating from the Host's charger, wiring, or meter panel;
2. Any dispute between the Host and their landlord, RWA, building society, or municipal body regarding unauthorized commercial charging point operation;
3. Any hazardous premises conditions (e.g., wet surfaces, unchained pets, tripping hazards, falling objects) causing injury to an EV Driver or vehicle.
13.0 Driver Warranties & Connector Compatibility
As an EV Driver utilizing the Platform, you warrant and agree that:
1. You are the registered owner or authorized operator of the electric vehicle being charged and possess a valid Indian Motor Driving License.
2. You are solely responsible for inspecting the Host's advertised plug standard (e.g., Type 2 AC, CCS2 DC, 15A industrial socket) and verifying 100% mechanical and electrical compatibility with your vehicle's charging inlet.
3. You will not force mismatched connectors, use unapproved third-party adapters, or bypass the vehicle's onboard Battery Management System (BMS).
4. Connect Charge Share and the Host make NO representation that the charging station will charge your vehicle at maximum advertised speed, as charging velocity is regulated by your vehicle's thermal state and onboard charger (OBC).
14.0 Arrival Protocol & 6-Digit OTP Verification
1. Confidential Arrival OTP: Upon booking confirmation, the Platform issues a cryptographically secure 6-digit Arrival OTP in the Driver App.
2. Physical Check-in: The Driver must verbally furnish this 6-digit OTP to the Host upon arrival at the premises. Charging will NOT commence without host OTP validation.
3. Unauthorized Entry Prohibition: A reservation does NOT grant the Driver general access to the Host's residence or private quarters. Drivers must remain strictly within the designated parking bay.
15.0 Billing, Meter OCR & Payment Obligations
1. Advance Cover Charge: A booking hold fee (e.g. ₹100) is pre-authorized via Razorpay to secure the slot.
2. Final Bill Settlement: Upon session completion, the final bill is calculated based on exact kilowatt-hours consumed: (End Meter Reading - Start Meter Reading) × Rate per kWh.
3. Payment Settlement: The Driver must settle the outstanding balance through the app (UPI, Card, Net Banking) immediately upon session termination before moving the vehicle.
4. Default & Blacklisting: Failure to settle session charges will result in immediate account suspension, vehicle blacklisting, and reporting to legal recovery mechanisms.
16.0 Premises Conduct & Property Damage Liability
1. Vehicular Care: The Driver must navigate host driveways with extreme caution, maintaining speeds below 10 km/h.
2. Property Damage Indemnification: If the Driver's vehicle damages any gate, wall, decorative garden, parking bollard, or host electrical charger, the Driver shall be 100% financially and legally liable for full repair or replacement costs.
3. Cleanliness: Drivers must not litter, play loud music, leave vehicle trash, or create a public nuisance at the host property.
4. Overstay & Idle Surcharges: Drivers must vacate the charging bay within fifteen (15) minutes of session completion. Unexcused overstays will be billed at standard idle parking rates (₹100/hour).
17.0 Battery Health & Electrical Risk Disclaimer
The Driver explicitly acknowledges that electric vehicle charging involves high-voltage alternating and direct current subject to environmental variables, battery cell aging, ambient temperature fluctuations, and local electrical grid conditions.
CONNECT CHARGE SHARE PRIVATE LIMITED AND THE HOST EXPRESSLY DISCLAIM ALL LIABILITY FOR:
1. Normal or accelerated battery degradation, reduction in vehicle range, or state-of-health (SoH) loss;
2. Any vehicle software errors, dashboard warning lights, or BMS diagnostic lockouts triggered during charging;
3. Vehicle manufacturer warranty disputes arising from charging at third-party private charging facilities.
18.0 Cancellation & Refund Rules
Our cancellation rules are designed to balance host reservation commitments with driver flexibility:
1. Driver Cancellation (> 2 Hours Prior to Slot): If a Driver cancels more than two hours before the booked start time, a 100% refund of the advance cover charge is initiated instantly.
2. Driver Cancellation (< 2 Hours Prior or No-Show): If cancelled within two hours or if the driver fails to arrive, the Platform deducts a ₹10 Slot Hold Compensation fee credited directly to the Host, and refunds the remainder (e.g. ₹90).
3. Host Rejection / Cancellation: If a Host declines a booking request or is unable to provide power, the Driver receives a 100% immediate full refund (₹100). The Host's marketplace reliability rating is lowered.
4. Refund Transmission Timeline: Refunds are routed through Razorpay back to the Driver's original payment source (UPI, Credit Card, Net Banking) and reflect within 3 to 5 business days per RBI settlement guidelines.
19.0 Meter OCR Discrepancy & Billing Dispute Procedure
1. 48-Hour Dispute Window: If a Driver or Host believes that the automated Google Cloud Document AI OCR misread the meter display digits, they must raise a dispute within forty-eight (48) hours of session completion.
2. Photographic Audit: Our technical compliance team examines the original uncompressed Start Meter photo and End Meter photo alongside timestamp metadata.
3. Resolution & Adjustments: If an OCR misread is verified (e.g., decimal point confusion between 14.2 kWh and 142 kWh), Connect Charge Share adjusts the transaction amount immediately and issues a supplemental charge or credit.
4. Finality: The photographic evidence captured at session start and end shall be deemed the sole authoritative source of truth.
20.0 Emergency Electrical Hazard & Incident Protocol
In the event of any electrical hazard, overheating, unusual sparking, burning odor, or thermal runaway during charging:
1. IMMEDIATE SHUTDOWN: Press the Emergency Stop button on the charging unit if equipped, or trip the dedicated MCB circuit breaker in the main electrical distribution board.
2. DO NOT TOUCH CABLES WITH WET HANDS: Under no circumstances attempt to force-unplug a locked, burning, or sparking connector.
3. EVACUATE & REPORT: Vacate the immediate vicinity and dial national emergency services (Fire: 101, Ambulance: 108).
4. MANDATORY INCIDENT REPORT: Notify Emergency Support within twelve (12) hours at support@rontogo.com with photographs and a descriptive summary. The charger listing will be immediately de-listed pending a certified electrician's safety clearance.
21.0 Statutory Grievance Escalation Matrix
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act, 2023, Connect Charge Share maintains a formal 3-tier grievance mechanism:
Tier 1 (In-App Support): Raise a ticket via the Host or Driver App. Average response: 2 hours.
Tier 2 (Grievance Support): Email support@rontogo.com with booking reference and detailed statement. Acknowledgment within 24 hours, resolution within 15 business days.
Tier 3 (Arbitration & Jurisdiction): Any dispute remaining unresolved after thirty (30) days of formal escalation shall be referred to sole arbitration in Hyderabad, Telangana, under the Arbitration and Conciliation Act, 1996.